Drinking water in Aruba

Find out how WEB makes your water everyday

Water- en Energiebedrijf Aruba N.V.

Aruba’s journey from using a primitive drinking water supply system, to operating a sophisticated water production and distribution facility.

...affordable and reliable access to the world-class, quality water...

Effectively guaranteeing its population affordable and reliable access to the world-class, quality water they have grown used to.

Aruba's Renewable Energy Dashboard

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Top FAQ's

Can I view my bill online?

Yes! Using our online portal "WEB Care" you can view your current open balance and your water consumption history. You can also view when your meter was read as well as your previous payments.

Click on WEB Care at the top of this page and you will be directed to the log-in page. Please have your bill nearby as you will need your Nr. di Percela to register. 
If you have any questions about registering for WEB Care please contact our Call Center at 525-4200.

How can I apply for a New Meter?

To be applicable for a new water meter connection, it is required to have a niche at the border of the relevant property. It can be part of the fence of the property or it can stand alone. WEB will determine the location where the niche has to be built and will indicate this on the site map provided by the client, when requesting a new water meter connection. The niche must be built in accordance to WEB’s specifications. The site map indicating the location of the niche, will be available within 10 days after the request for the connection has been made. At this time, we will also let you know how long it will take to install the connection, once you have confirmed that the niche is ready. It is important to inform WEB when the niche is ready. You can do so by sending a mail to nis@webaruba.com. A map with the required specifications to build the niche is available at the counters of WEB Aruba or can be downloaded here.

All meter applications must be completed at WEB’s main office in Balashi.

  • Are you building  a house? Here’s what you need to bring:

    • Building Permit from DOW

    • Copy of the plan with the location of the property

    • Valid Identification

    • AWG 130,- for:

      • Security Deposit Awg. 80,-

      • Connection Awg. 50,-

  • Are you building a commercial building? Please bring:

    • Building permit from DOW

    • Copy of the plan with the location of the property

    • Valid Identification

    • Copy of Registration of the business at the Chamber of Commerce (KVK) no older than 3 months

    • The business must authorize someone in writing to sign for the business (Machtigings brief available here) 

    • Awg 130,- for:

      • Security deposit Awg. 80,-

      • Connection: Awg. 50,-

I don’t have water, what happened?

If you don’t have water there is a possibility that your water has been disconnected due to unpaid water bills. Please check if you have any unpaid water bills. Click here to know how to have your water reconnected. Always take notice of the due date on each water bill, to avoid the inconvenience of water disconnection. If you don’t have unpaid bills, there is also a possibility that WEB is doing maintenance work in your area. Stay updated of maintenance notifications through WEB Aruba’s Facebook Page.

How can I apply for a second water meter on my property?

Are you requesting a second water meter on a property?
A second meter can be requested for an apartment, trailer (not on wheels), a house divided in two or more sections or a house made of wood in good condition. Please come to WEB to fill out a request form at our Customer Service counter. Within 1 week WEB will visit the property to evaluate the building for which the second meter is being requested. WEB will call to inform you of the results. If the request is approved you must bring to the WEB counter:

  • Valid Identification

  • Awg 130,- for:

    • Security deposit Awg. 80,-

    • Connection Awg. 50,-

How long will it take for me to get my new connection?

The waiting time for a new meter depends on the situation at the property. Each situation is unique. Below are various situations and approximately how long it takes for the meter to be connected:

For information on how long it takes to get a new meter connected click here

For information on how long it takes to get an existing meter reconnected click here.

POPUP NEWS!

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POPUP NEWS

Our History

The desalination history of Aruba started more than a hundred years ago with the production of process water around 1903 at the Gold Mining Company (1899-1916).

Even at that early stage, it was obvious that the groundwater and rainwater reserves were insufficient for the physiochemical gold extraction process. The decision was made to desalinate seawater from the nearby Spanish lagoon. 

View Timeline

A Reliable Power Network is Vital to our Island

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Payment Arrangement

Problems paying your water bill?

WEB offers a variety of payment arrangements.

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