New WEB Care Clients

1. Call 280-4600 to submit the email address you wish to register for WEB Care.
2. Open the WEB Care portal and click on ‘Register’ to create an account.

3. On the registration screen, correctly enter your 10-digit account number and the email address you gave to the Call Center Representative. Then click on ‘Next.’ 

   Note: You will have completed this step successfully when you see this message to the bottom of your screen, ‘Your account has been successfully verified.’

4. Enter a password and then re-enter the password in the confirm password section. Verify that both passwords match and click on ‘Confirm Password.’
5. A code will be sent to the email address you used to register for WEB Care. Open your email to retrieve the code. On the Confirmation Code screen, enter your email address and the code you received. Then click on ‘Confirm.’
6. Click on ‘Back to login’ to log into your WEB Care account.

Existing WEB Care Clients

1. Call 280-4600 to verify the email address linked to your WEB Care account and to request your 10-digit account number (or locate your 10-digit account number on any WEB water bill received after November 2024).
2. Recover your WEB Care password. You will need this information to complete the registration process.
3. Open the WEB Care portal and click on ‘Register’ to create an account.
4. On the registration screen, correctly enter your 10-digit account number and the email address linked to your (old) WEB Care account. Then click on ‘Next.’
   Note: You will have completed this step successfully should the message, ‘Your account has been successfully verified’ appear to the bottom of the screen.
5. Enter your WEB Care password, then re-enter the password in the confirm password section. Verify that both passwords match and click on ‘Confirm Password.’
6. A code will be sent to the email address you used to register for WEB Care. Open your email to retrieve the code. On the Confirmation Code screen, enter your email address and the code you received. Then click on ‘Confirm.’
7. Click on ‘Back to login’ to log into your WEB Care account.

Helpful tips and information

• Keep your WEB Care email address and password nearby to avoid mistakes.
• Copy and paste your passwords to avoid typing errors.
• Difficulty with logging into or registering for WEB Care? Contact our Call Center at 280-4600.
• Once registered for WEB Care, you will automatically receive email notifications as soon as your next water bill is ready. In the event you did not receive your WEB Care E-bill in your inbox, please check in either your junk email, spam folder, or the tab called ‘Other’ before contacting our Call Center at 280-4600.
• Water bills prior to November 2024 are not available in the WEB Care portal. To request a copy of water bills prior to November 2024, contact our Call Center at 280-4600.