Reconnecting a Meter

Find out what may have happened and what to do to get your water back on

Two ways to reconnect 

1. Reconnection due to non-payment

If your water was disconnected because of unpaid bills, the balance must be paid in full at our Main Office in Balashi

Please bring:

  • The full amount due.
  • Valid ID.*
  • Awg. 50,- – reconnection fee.

 

2. Reconnection due to moving

If you own a house

If you own a house and already had a water meter registered under your name at the property you must bring the following with you to WEB

  • Notary letter of the purchase or title deed of the property.
  • Valid ID.* 
  • For residents: Awg 130,- for:
    • Security deposit Awg. 80.-
    • Connection Awg. 50.-.
  • For non residents: Awg 300,- for:
    • Security deposit Awg. 250.-
    • Connection Awg. 50.-.

If you just bought a house and never had a meter registered under your name at the new house you must bring:

  • Notary letter of the purchase or title deed of the property.
  • Valid ID.*
  • For residents: Awg 130,- for:
    • Security deposit Awg. 80.-
    • Connection Awg. 50.-.
  • For non residents: Awg 300,- for:
    • Security deposit Awg. 250.-
    • Connection Awg. 50.-.

 

If you are renting a house

  • Authorization form completely filled out and signed by the owner of the house. This form is available at the WEB Aruba counter or click here for your digital copy.
  • Copy of valid ID* of the owner of the house.
  • Notary letter of the purchase or title deed of the property.
  • Your own valid ID.*
  • For residents: Awg 130,- for:
    • Security deposit Awg. 80.-
    • Connection Awg. 50.-.
  • For non residents: Awg 300,- for:
    • Security deposit Awg. 250.-
    • Connection Awg. 50.-.

 

Duration to get a water meter

  1. The meter can be connected the work day after the request is made if there used to be a meter at the property and the meter connection still exists.
  2. The meter can be connected within 2 business days if there used to be a meter at the property but the meter connection was removed.

 

Relocating a water meter

  1. Please contact our Call Center at 280-4600 to request to move a meter.
  2. Within 1 week WEB will visit the property to evaluate if there is a valid reason to relocate the meter. If our technicians do not find a valid reason the meter can still be relocated at your own expense.

The cost of relocation for personal purposes is Awg. 320,-. It is not allowed for another company or person to relocate the meter (stated in terms & conditions).

 

When authorizing a person to request a meter, the authorized person must bring:

  • Your written authorization. Click here for your digital copy.
  • Notary letter of the purchase or title deed of the property.
  • Copy of your valid ID.*
  • Own valid ID.*

 

* A valid identification = a valid 'cedula', driver’s license or passport.