Yes! Using our online portal "WEB Care" you can view your current water bill on your mobile phone, your computer or other device. You can view your water consumption history and payments received at WEB also. Furthermore, if you register in WEB Care, you will receive a monthly e-mail notification when your water bill is ready.
Would you like to use WEB Care? Click here, fill in the form and submit your WEB Care registration request. Do you prefer to register yourself? Click here and follow the instructions on the 'register' tab.
If you don’t have water there is a possibility that your water has been disconnected due to unpaid water bills. Please check if you have any unpaid water bills. Click here to know how to have your water reconnected. Always take notice of the due date on each water bill, to avoid the inconvenience of water disconnection. If you don’t have unpaid bills, there is also a possibility that WEB is doing maintenance work in your area. Stay updated of maintenance notifications through WEB Aruba’s Facebook Page.
Click here for all you need to apply for a new water connection. To be applicable for a new water meter connection, it is required to have a niche at the border of the relevant property. It can be part of the fence of the property or it can stand alone. WEB will determine the location where the niche has to be built and will indicate this on the site map provided by the client, when requesting a new water meter connection. The niche must be built in accordance to WEB’s specifications. The site map indicating the location of the niche, will be available within 10 days after the request for the connection has been made. At this time, we will also let you know how long it will take to install the connection, once you have confirmed that the niche is ready. It is important to inform WEB when the niche is ready. You can do so by sending a mail to email@example.com. A map with the required specifications to build the niche is available at the counters of WEB Aruba or can be downloaded here.
Call 280-4600 on weekdays and weekends if you have issues concerning:
- lack of water, leakage or low water pressure,
- water quality, e.g. odor, taste of color,
- the amount due on your active water bill,
- reconnecting your water meter.
In the event of water damage or other water irregularities on your property due to possible fluctuations in water pressure caused by planned work on our water distribution network. In this case, contact our Call Center during business hours or after hours by pressing 3 for complaints about your water quality. It is important to inform WEB immediately. WEB will visit your property to assess the situation and record the water pressure at that moment. Unfortunately if you don’t notify WEB immediately, we will no longer be able to get an accurate recording of the pressure at the time of the incident.
For all requirements and information to apply for a special water meter for farming or husbandry, click here and scroll down till paragraph 'D'.
The waiting time for a new water meter depends on the situation at the property. Each situation is unique. For information on how long it takes to get a new water meter connected click here. For information on how long it takes to get an existing water meter reconnected click here.
If your water bill is higher than usual it is important to check if there are any leaks in your home.
If there are leaks, it is important to have them repaired promptly to avoid further costs.
If there is no leakage and you suspect a problem with your water meter, please take your meter reading and contact our Call Center at 280-4600 requesting that WEB control if the meter was read correctly. It is also possible to have the water meter checked. Click here for an appointment.
- By signing into your WEB Care account, you can see all your water bills. Click here to register and login to WEB Care.
- Once registered for WEBCARE, you will automatically receive email notifications as soon as your next water bill is ready. In case you did not receive your WEBCARE Ebill in your inbox, please check in either your junk email, spam folder, or the tab called ‘Other’ before contacting our Call Center at 280-4600.
- You can also call 280-4600, on the main menu, choose the option 'For your active account balance' and follow the instructions.
All formal complaints can be submitted in person at our main office in Balashi or via our Contact Form; click here to complete the form and upload a picture of your valid identification. If visiting in person, please remember to bring a valid ID.
Your monthly water bill has a lot of information on it, click here for an in-depth explanation of what everything means on your water bill.
Our WEBCare service is perfect for checking your current balance. Click here, fill in the form and submit your WEB Care registration request. Do you prefer to register yourself? Click here and follow the instructions on the 'register' tab. Once registered, login to WEB Care to see your water bill. You can also call 280-4600, on the main menu, choose the option 'For your active account balance' and follow the instructions.
Once registered for WEBCARE, you will automatically receive email notifications as soon as your next water bill is ready. In case you did not receive your WEBCARE Ebill in your inbox, please check in either your junk email, spam folder, or the tab called ‘Other’ before contacting our Call Center at 280-4600.
Please contact our Call Center at 280-4600 and one of our Customer Service Representatives will further assist you in resolving your issue. Or you can send a request for assistance through our contact form, click here to fill in and submit.
Yes, each customer can make a payment arrangement with WEB twice per year. Payment arrangements can be requested by account holders by personally visiting WEB’s main office in Balashi and bringing a valid ID. If you are not the account holder, you must bring your valid ID, the valid ID of the account holder, and an authorization letter from the account holder.
Yes, all non-residents must pay a deposit of Awg 250,-. For further details on getting a water meter connected to a property click here.
On our job vacancies page you can see the current vacancies at WEB. Applications can be sent to firstname.lastname@example.org.