Two ways to reconnect 

1. Reconnection due to non-payment

If your water was disconnected because of unpaid bills

• Your water meter is disconnected by closing the ‘ball valve’ (the tap) at the meter and placement of a ‘pin’ that locks the water meter.
• Issue complete payment of due amounts via online banking or at your preferred payment location.
• Send us your number di percela along with a photo of your proof of payment via WhatsApp* to 525-4600 or via info@webaruba.com.
• The water meter is reopened the same day the proof of payment received is processed. This will be at the latest by 8:00 PM.
• Reconnection entails that the pin is removed, but the ball valve of the meter is not reopened. We do this in order to prevent water running from pipes that were possibly left open while disconnected. That is why we recommend checking to see if WEB has removed the pin once proof of payment is submitted correctly. If there is no pin, the client will then need to open the ball valve.

*Requests via WhatsApp or email are processed from Monday to Friday between 7:45 am – 3:45 pm. Requests not received during these hours will be processed the following business day. The Awg. 50,- reconnection fee will be included in your next water bill.

2. Reconnection due to moving

If you own a house

If you own a house and already had a water meter registered under your name at the property you must bring the following with you to WEB

• Notary letter of the purchase or title deed of the property.
• Valid ID.* 
• For residents: Awg 130,- for:
  • Security deposit Awg. 80.-
  • Connection Awg. 50.-.
• For non residents: Awg 300,- for:
  • Security deposit Awg. 250.-
  • Connection Awg. 50.-.

If you just bought a house and never had a meter registered under your name at the new house you must bring:

• Notary letter of the purchase or title deed of the property.
• Valid ID.*
• For residents: Awg 130,- for:
  • Security deposit Awg. 80.-
  • Connection Awg. 50.-.
• For non residents: Awg 300,- for:
  • Security deposit Awg. 250.-
  • Connection Awg. 50.-.

If you are renting a house

• Authorization form completely filled out and signed by the owner of the house. This form is available at the WEB Aruba counter or click here for your digital copy.
• Copy of valid ID* of the owner of the house.
• Notary letter of the purchase or title deed of the property.
• Your own valid ID.*
• For residents: Awg 130,- for:
  • Security deposit Awg. 80.-
  • Connection Awg. 50.-.
• For non residents: Awg 300,- for:
  • Security deposit Awg. 250.-
  • Connection Awg. 50.-.

Duration to get a water meter

1. The meter can be connected the work day after the request is made if there used to be a meter at the property and the meter connection still exists.
2. The meter can be connected within 2 business days if there used to be a meter at the property but the meter connection was removed.

Relocating a water meter

1. Please contact our Call Center at 280-4600 to request to move a meter.
2. Within 1 week WEB will visit the property to evaluate if there is a valid reason to relocate the meter. If our technicians do not find a valid reason the meter can still be relocated at your own expense.

The cost of relocation for personal purposes is Awg. 320,-. It is not allowed for another company or person to relocate the meter (stated in terms & conditions).

When authorizing a person to request a meter, the authorized person must bring:

• Your written authorization. Click here for your digital copy.
• Notary letter of the purchase or title deed of the property.
• Copy of your valid ID.*
• Own valid ID.*

* A valid identification = a valid 'cedula', driver’s license or passport.